Refund & Cancellation Policy

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At Boston Fixer LLC, we are committed to providing professional and reliable home appliance repair services. To keep our service fair and transparent, the following refund and cancellation terms apply:

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Service Call Fee

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• The $79 service call fee is non-refundable once a technician has been dispatched to your home.

• This fee covers the cost of travel and diagnostic work, even if you decide not to proceed with the repair.

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Repair Services

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• All repair work is backed by our 90-day Service Guarantee.

• If the same issue occurs again within the guarantee period, we will return to re-diagnose and complete the repair at no additional labor cost.

• Cash refunds are not provided for completed repair services. Instead, we stand behind our guarantee and will make things right.

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Parts Policy

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• Special-order parts are non-refundable once ordered.

• If a part arrives defective, Boston Fixer LLC will replace it at no extra cost to the customer.

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Cancellations & Rescheduling

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• Appointments canceled or rescheduled 24 hours or more in advance are eligible for a full refund of any prepaid amounts (excluding parts already ordered).

• Appointments canceled less than 24 hours in advance will be subject to the $79 service call fee.

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Exceptions

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Refunds will not be issued for:

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• Damage caused by misuse, mishandling, or improper installation after our service.

• Services performed on appliances with underlying manufacturer defects beyond our control.

• Food spoilage, loss of use, or incidental damages related to appliance failure.

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Boston Fixer LLC
Website: www.bostonfixer.com
Phone: (857) 395-4905
Location: West Roxbury, MA